hp Smart Tank 500

A document’s or photograph’s print quality isn’t as good as it should be. The techniques in this page should help with streaked or faded printouts, ink that won’t print in colour or black, sheets with blurred or fuzzy text, ink streaks or smears, and other print quality difficulties.

Step 1: Fill ink tanks and check ink levels

  • Low ink levels can have an adverse effect on print quality. Any tanks with low ink levels should be refilled.
  • HP recommends using genuine HP ink. Non-HP ink has worse quality and reliability than HP ink. If you do not use authentic HP ink and HP printheads, the steps in this tutorial may not resolve print quality issues.

You can purchase replacement ink and other consumables from the HP Store or local retailers.

  • Search the control panel for the CMYK and blinking Ink icons. Additionally, the Ink/Printhead light may be blinking.
  • Refill any ink tanks that have run dry.
  • A new page must be printed. If the print quality is poor, move on to the next step.

Step 2: Double-check that the print job is being done on the correct paper.

To guarantee that the paper you’re using is suitable for the print job, use the criteria listed below. If this is not the case, reload the printer with the appropriate paper.

  • Insert the paper into the input tray, print side down. For example, photo paper and envelopes have printing and nonprinting sides. The smoother side is usually the “print side,” and the non-print side may bear the logo of the paper manufacturer.
  • Do not use wrinkled or twisted paper. Only use wrinkle-free, clean paper.
  • Smooth paper should be used instead of wrinkled paper.
  • Check that you’re using the correct type of paper for your project.
  • For everyday text documents, plain paper with ColorLok technology works nicely. ColorLok paper is an industry-standard paper that is compatible with HP ink.
  • ColorLok is a registered trademark.
  • Use HP Advanced Photo Paper for documents with dense printing, such as high contrast graphics or photos, for the best results.
  • Some papers may not absorb ink as well as others. If your prints smear easily, make sure you’re using the right paper.
  • Store photo paper in its original container in a resealable plastic bag. Keep the paper cool and dry by placing it on a level surface. When you’re ready to print, only load 10-20 sheets of photo paper, then return the unused material to its original package.
  • Change the paper you’re working with. This determines whether or not the problem is related to the paper.

A second page should be printed. If the print quality is poor, proceed to the next step.

Step 3: Look over the print options.

Verify that the print and paper settings are correct for your print job.

Step 4: Look for ink spots on the backs of prints.

If you have ink streaks on the back of your printouts, you can utilise an automatic option in the HP Smart app to remedy the problem.

Clean smears in both Windows and Mac

  • Use the HP Smart software on your Windows or Mac computer to eliminate streaks.
  • Make sure your computer is connected to your printer by USB or a wireless network.
  • After you’ve opened the HP Smart app, choose your printer.
  • Go to your printer’s home page by clicking on it (EWS).
  • Choose Print Quality Toolbox from the drop-down menu.
  • Next to Clean Smear, click Clean.
  • While a Rib Smear cleaning message is displayed, the printer slowly ejects a blank page.
  • Before hitting OK on the app, wait for the printer to be inactive and silent.

It’s time to print another page. If the print quality is poor, move on to the next step.

In Android and iOS, smear-free smears are available.

  • Use the HP Smart software on your Windows or Mac computer to eliminate streaks.
  • Ascertain that your printer and mobile device are both connected to the same wireless network.
  • After you’ve opened the HP Smart app, choose your printer.
  • Then select Print Quality Tools, followed by your printer.
  • Next to Clean Smear, tap Clean.
  • While a Rib Smear cleaning message is displayed, the printer slowly ejects a blank page.
  • Before hitting OK on the app, wait for the printer to be inactive and silent.

It’s time to print another page. If the print quality is poor, move on to the next step.

Step 5:Make a Print Quality Diagnostic Page

To resolve a variety of print quality issues, print a Print Quality Diagnostic Page and evaluate the findings.

  • On the printer control panel, simultaneously press the Resume and Color Copy buttons.
  • It generates a Print Quality Diagnostic Page.
  • Look for missing colours, fading, and white lines in the test patterns.

Step 6: clean the printheads.

If you encounter issues with Test Pattern 2, clean the printheads. Test Pattern 2 should only be evaluated on the left half.

Clean the printheads in Windows and Mac.

  1. To clean the printheads, use the HP Smart app.
  2. Make sure your computer is connected to your printer by USB or a wireless network.
  3. After you’ve opened the HP Smart app, choose your printer.
  4. Go to your printer’s home page by clicking on it (EWS).
  5. Choose Print Quality Toolbox from the drop-down menu.
  6. Next to Clean Printhead, click Clean.
  7. The printer displays a message stating that the printhead is being cleaned, as well as a Print Quality Diagnostic Page.
  8. Take a look at the page.
  9. If Test Pattern 2 is defect-free, move on to the next level.
  10. Go to Level 2 cleaning if Test Pattern 2 still has issues.

Clean the printheads on Android and iOS (wireless only)

  1. You can clean the printheads of your printer with the HP Smart program.
  2. Check that both your printer and mobile device are connected to the same wireless network.
  3. After launching the HP Smart app, select your printer.
  4. Then, select Print Quality Tools, followed by your printer.
  5. Next to Clean Printhead, tap Clean.
  6. The printer displays a message indicating that printhead cleaning is in progress and prints a Print Quality Diagnostic Page.
  7. Examine the webpage.

If Test Pattern 2 is defect-free, proceed to the next level.

If Test Pattern 2 still has faults, go to Level 2.